In a bid to combat global identity theft and protect customer information, the U.S. Postal Service has revamped its change of address (COA) process by introducing additional identity verification protocols. These enhancements, designed to ensure that only verified individuals can activate a change of address, are now in effect across all channels.
Stricter Verification for Online Filings
When filing a COA online via USPS.com, customers will now encounter an extra step dedicated to verifying their identity. After submitting personal information, users can opt-in to receive a verification code or link on their mobile phone. A nominal fee of $1.10 is required for identity verification, and the billing address on the credit card used must match either the old or new address provided on the form. Without successful identity verification, the change of address will not be activated.
Enhanced In-Person Procedures
For those preferring to file their COA in person at a local post office, the process has been similarly tightened. Customers must bring two forms of identification, including one current and unexpired photo ID, to complete the change of address form. This additional requirement ensures that only the rightful owner of the address can request modifications, further securing the process against potential fraud.
A Response to Rising Identity Theft Concerns
These enhanced protocols come as part of a broader effort by the USPS to address increasing concerns over identity theft, mail thefts, and letter carrier robberies. According to the U.S. Postal Inspection Service, there was a surge in mail theft complaints—nearly 300,000 reported from March 2020 to February 2021, marking a 160% increase compared to the previous year. The USPS has taken these alarming statistics seriously, implementing stronger safeguards to protect customer data and ensure the integrity of its services.
By requiring rigorous identity verification for COA requests, the USPS aims to significantly reduce the risk of fraudulent address changes and improve overall public safety on its roads and highways.